Frequently Asked Questions

Where do we get the border wait times data from?

From the US Customs and Border Protection Agency

How are the wait times calculated?

When a commuter crosses the check point, the border agent asks the commuter how long she has been waiting for. So the commuters act as sensors in measuring the wait times. This data is updated every hour.

What is the user reported wait time?

Sometimes, the data from the Customs and Border patrol is inaccurate. If you are using our iPhone or Android app, you can report the wait times you experience, using the iReport feature on the phone. This will help other commuters like you. You can report wait times only if you are physically close to that port. We get your location from your phone to verify that you are indeed close to a port.

Do you provide wait times to enter Mexico and Canada?

No. At this point we only provide wait times to enter the US.

How do I determine when is the best time to cross the border?

You can use our Best Time to Cross Graphs to see the historical wait times based on the data of the past 3 months.

Why has the wait time not been updated yet?

We update are data from the USA government's border crossing website many times each hour, but if they do not update their data, we are also unable to update ours.

How do I contact you guys with a suggestion or a bug?

Email us at usborderwait@gmail.com, and we promise to respond.

I updated the app to the latest version, and the app does not work now. What do I do?

If you're having issues after updating to the latest version of the app, please delete the app and reinstall. This will fix the issue.

I disabled location services for the iPhone app. How do I enable it?

Go to iPhone -> Settings -> Privacy -> Location Services. Make sure "Location Services" is on, and also scroll down and enable the location services specifically for Border Wait as well.

If you're still not able to fix the issue, another solution is to delete the app and then reinstall it from the App Store, in which case it will prompt you again to use your location.

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